We’re glad to announce that VMware Skyline (Skyline) – our proactive assist answer – is now out there to all our Cloud Supplier companions by means of our Cloud Accomplice Navigator (CPN) portal.
Why Skyline?
All VMware Accomplice Join companions with a sound VMware Cloud Supplier Program settlement presently are eligible for Manufacturing Assist. Beginning January 27, this consists of entry to VMware Skyline.
With Skyline, now you can remodel assist operations from reactive, break/repair to a proactive, predictive, and prescriptive expertise that produces an excellent better return in your VMware assist funding with no extra price.
Keep away from Unplanned IT Downtime with Sooner Decision Time
VMware Skyline is a proactive assist service that helps customers and organizations stop points by rapidly figuring out and analysing your IT atmosphere. VMware Skyline securely collects, aggregates, and analyses product utilization knowledge and proactively identifies potential issues. With Skyline Log Help, you possibly can scale back your effort and time spent on importing log requests that helps VMware Technical Assist in enhancing the decision time.
Get Deeper Insights and Smarter Suggestions
With Skyline Advisor you will have a complete view of your atmosphere with account particulars, stock particulars, findings found by VMware Skyline, proactive suggestions, choices to obtain Operational Abstract Studies (OSR), and switch assist bundles utilizing Skyline Log Help. Skyline helps you retain observe of your raised assist requests. The service additionally alerts you which ones merchandise go Finish of Life. VMware Technical Assist Engineers have an analogous view off the data, offering an enhanced buyer assist expertise and serving to conversations round troubleshooting.
Knowledge Safety
VMware workout routines rigorous privateness and safety of knowledge. VMware Skyline has a strong privateness program, it’s SOC 2 & ISO licensed and transmits product utilization knowledge securely over an encrypted channel and is saved in a safe VMware repository within the US utilizing knowledge facilities maintained by VMware and AWS-hosted companies managed by VMware. Extra info could be discovered within the Skyline FAQ doc.
Supported Merchandise
We’re frequently engaged on integrating an increasing number of merchandise with Skyline. The answer presently helps the next merchandise:
- VMware vSphere
- VMware NSX
- VMware vSAN
- VMware vRealize Operations
- VMware vRealize Automation
- VMware Cloud Basis.
As well as, Skyline additionally identifies VxRail, and VMware validated Design deployments.
Getting Began
Skyline is now out there beneath “Companies Obtainable for Provisioning” on Cloud Accomplice Navigator. To begin utilizing it, allow the service like some other Cloud Accomplice Navigator service.
If you’re a VCPP rental accomplice and also you presently don’t have a Cloud Accomplice Navigator account, comply with the onboarding directions within the VMware Commerce Portal documentation to create your Cloud Accomplice Navigator group.
Assets
To study extra about VMware Skyline, seek the advice of the next assets:
Enabling entry to Skyline for our Cloud Suppliers will enable them to them to serve their prospects even higher by proactively figuring out potential points and enhancing time-to-resolution.