ServiceNow and Microsoft broaden strategic alliance, combining generative AI capabilities to boost alternative and suppleness


New ServiceNow Now Help and Microsoft Copilot integration brings the ability of two generative AI assistants into one seamless enterprise expertise

LAS VEGAS — Might 8, 2024 — Data 2024 — At the moment at ServiceNow’s annual buyer and accomplice occasion, Data 2024, ServiceNow (NYSE: NOW) and Microsoft Corp. (NASDAQ: MSFT) introduced an expanded strategic alliance, combining their industry-leading generative AI capabilities to boost worker alternative and suppleness. The brand new ServiceNow Now Help and Microsoft Copilot integration brings the ability of two generative AI assistants into one seamless enterprise expertise, making it simpler than ever to create worth for enterprise employees and for workers to unlock new productiveness avenues.

Now Help and Microsoft Copilot will intuitively work together to satisfy workers the place they’re to allow them to execute frequent productiveness duties. That is made attainable by integrating the intelligence of Now Help with ServiceNow’s AI-powered workflows with Microsoft Copilot to create a extra holistic, linked expertise, permitting workers to get the assistance they want from probably the most related generative AI assistant, no matter which platform they’re in.

“We strongly imagine that the subsequent shift in generative AI will consequence from the collaboration of {industry} leaders placing AI to work for his or her prospects. We’re on our approach to bringing the most effective of each worlds with the mixed energy of Now Help and Microsoft Copilot to remodel how work occurs,” stated CJ Desai, president and chief working officer at ServiceNow. “At the moment’s information marks a brand new chapter in the best way companies will function. With Microsoft as our accomplice, we’re enabling a better approach to work, the place generative AI assistants can cohabitate and work together to unlock new ranges of productiveness.”

“At Microsoft, we’re dedicated to serving to our prospects adapt and thrive on this new age of AI,” stated Rajesh Jha, government vp of Experiences + Gadgets at Microsoft. “Basic shifts are remodeling productiveness for each particular person, group, and {industry}, which is why our work with ServiceNow is so precious. The seamless integration of our AI-powered assistants will assist usher in improved ranges of worker and IT productiveness, scale back context switching, and guarantee simpler execution of on a regular basis work duties, including to the worth of our prospects’ know-how investments.”

Two generative AI assistants in a single seamless, clever expertise

The simultaneous presence of ServiceNow and Microsoft’s AI assistants inside Microsoft 365 may help shortly eradicate friction for workers.

Particularly, Copilot will have the ability to hand off worker requests to Now Help in Microsoft Groups. Whether or not it’s requesting or resolving a buyer’s assist situation, and even getting linked to a stay agent for assist on a fancy downside, Now Help will present workers with responses to questions in addition to advocate actions and subsequent steps in a conversational method. These actions mix Now Help’s area data of the enterprise and consciousness of the person’s context and organizational information from Microsoft 365 chats, e mail, calendar, and information.

Future capabilities can even allow such experiences as permitting workers to have interaction Copilot for Microsoft 365 from ServiceNow to create paperwork, comparable to a presentation in Microsoft PowerPoint, primarily based on ServiceNow prompts, empowering AI-driven digital enterprise.

ServiceNow and Microsoft have been strategic companions since 2019, serving to prospects work higher and obtain extra. At the moment’s information of ServiceNow and Microsoft’s expanded partnership represents the subsequent part of innovation for his or her prospects and the way their two platforms will empower the subsequent era of AI-driven digital enterprise. Notably, Microsoft was additionally acknowledged with the 2024 ServiceNow Innovation and Construct Companion of the Yr award at ServiceNow’s annual Data convention.


The Now Help and Microsoft Copilot integration introduced right now can be typically out there in Fall of 2024.

Extra Info

About ServiceNow

ServiceNow (NYSE: NOW) is placing AI to work for folks. We transfer with the tempo of innovation to assist prospects remodel organizations throughout each {industry} whereas upholding a reliable, human centered method to deploying our services at scale. Our AI platform for enterprise transformation connects folks, processes, information, and gadgets to extend productiveness and maximize enterprise outcomes. For extra data, go to:

About Microsoft

Microsoft (Nasdaq “MSFT” @microsoft) creates platforms and instruments powered by AI to ship revolutionary options that meet the evolving wants of our prospects. The know-how firm is dedicated to creating AI out there broadly and doing so responsibly, with a mission to empower each particular person and each group on the planet to attain extra.

Ahead-looking assertion

This press launch incorporates “ahead wanting statements” concerning the expectations, beliefs, plans, and intentions regarding its generative AI integration with Now Help and Microsoft Copilot at Data 2024. Such statements embrace statements relating to future product capabilities and choices and anticipated advantages to ServiceNow. Ahead-looking statements are topic to identified and unknown dangers and uncertainties and are primarily based on doubtlessly inaccurate assumptions that would trigger precise outcomes to vary materially from these anticipated or implied by the forward-looking statements. If any such dangers or uncertainties materialize or if any of the assumptions show incorrect, ServiceNow’s outcomes may differ materially from the outcomes expressed or implied by the forward-looking statements made. ServiceNow undertakes no obligation, and doesn’t intend, to replace the forward-looking statements. Components that will trigger precise outcomes to vary materially from these in any forward-looking statements embrace: (i) delays and sudden difficulties and bills in executing the product capabilities and choices, (ii) adjustments within the regulatory panorama associated to AI and (iii) uncertainty as as to if gross sales will justify the investments within the product capabilities and choices. Additional data on components that would have an effect on ServiceNow’s monetary and different outcomes is included within the filings ServiceNow makes with the Securities and Alternate Fee once in a while.

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